Privacy Policy

Rumble Diamond Jewelry

Privacy Policy

Last updated: May 2026

At Rumble Diamond Jewelry, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Who We Are

Rumble Diamond Jewelry is an online jewelry retailer based in Dubai, UAE, specialising in lab-grown diamond jewelry. We operate the website rumblediamonds.com. For any privacy-related enquiries, contact us at support@rumblediamonds.com.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences
  • Messages sent to our customer support team

We also automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website or source
  • Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your customer service enquiries
  • Send you marketing emails (only if you have opted in)
  • Improve our website and shopping experience
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only where necessary:

  • Payment processors (e.g. Stripe, Tabby, Tamara) to process transactions securely
  • Shipping partners to deliver your order
  • Marketing platforms (e.g. Klaviyo, Meta) to send emails and run ads — only with your consent
  • Analytics tools (e.g. Google Analytics) to understand how our website is used
  • Legal authorities if required by law
  • Business successors in the event of a merger, acquisition, or sale of assets

5. Cookies

We use cookies to improve your browsing experience, remember your preferences, and show you relevant advertising. You can control cookie settings through your browser at any time. By continuing to use our website, you consent to our use of cookies.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by emailing support@rumblediamonds.com.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UAE, including by our third-party service providers. Rumble Diamond Jewelry takes reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@rumblediamonds.com.

9. Marketing Opt-Out

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at support@rumblediamonds.com. Please note that even if you opt out of marketing, we will still send you order confirmations and service-related messages.

10. WhatsApp & SMS Communications

Rumble Diamond Jewelry may contact you via WhatsApp or SMS for order updates and customer service purposes. If you no longer wish to receive these messages, you can opt out at any time by replying STOP or by emailing support@rumblediamonds.com.

11. Children's Privacy

Rumble Diamond Jewelry is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us at support@rumblediamonds.com and we will delete it immediately.

12. Security

Rumble Diamond Jewelry takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure, certified payment providers. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites. Rumble Diamond Jewelry is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently.

14. Changes to This Policy

Rumble Diamond Jewelry may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website following any updates constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact Rumble Diamond Jewelry at support@rumblediamonds.com. We respond to all enquiries within 48 hours, Sunday to Thursday.